Responsibilities:

• Customer Engagement:
  • Respond promptly to customer inquiries through various channels, including phone calls, emails, and chat, ensuring a positive and personalized customer experience.
  • Proactively identify and resolve customer issues, providing accurate information and timely solutions.
  • Collaborate with other teams to escalate and resolve complex customer concerns, fostering a culture of continuous improvement.
• Order Management:
  • Monitor and track customer orders, ensuring timely delivery and resolving any delivery-related issues.
  • Coordinate with delivery partners and restaurants to streamline order fulfillment processes and enhance overall efficiency.
  • Provide proactive updates to customers regarding their orders, keeping them informed and reassured throughout the process.

Swiggy Career

Skills:

• Communication Skills:
  • Exceptional verbal and written communication skills with the ability to convey information clearly and concisely.
  • Active listening skills to understand customer needs and provide appropriate solutions.
  • Fluency in multiple languages is a plus.
• Problem-Solving:
  • Strong analytical and problem-solving abilities to address customer concerns effectively.
  • Ability to think on your feet and make informed decisions in a fast-paced environment.
  • Demonstrated resilience and composure under pressure.
• Team Collaboration:
  • Ability to collaborate with cross-functional teams and communicate effectively to ensure a seamless customer experience.